LCUL is working alongside its member credit unions to provide resources and information in response to coronavirus (COVID-19). We will continue to update this resource page as we pursue opportunities to further assist your credit union.

LCUL has created a listserv for credit union CEOs/executive management to post questions and share best practices. Please use this platform to share with one another and engage in conversation. To subscribe to the listserv, send an email to requests@lcul.com and provide your name (first and last) and email address.

Information Shared on COVID-19 Listerv: March 23-27

Information Shared on COVID-19 Listerv: March 16-20


At this time, we are asking all credit unions to report any changes to your credit union's servicing and operations, including branch/lobby closures, amended operating hours, and drive-thru services to sharedbranching@lcul.com. Even if your credit union is not part of the shared branching network, we ask that you still report this information to the above email address. This is to assist in providing accurate information to regulatory agencies, credit union locator sites, and credit unions across the state.

Current Listing of Credit Union Operational Changes (as of March 27, 2020)

Credit Union Resources Packet During Pandemic: talking points for staff/members, preparation for staff absenteeism, member support solutions, and credit union best practices.

Updates and Information from the NCUA

Sample Policies

  • Sample Telecommuting Policy:In light of current events regarding the coronavirus and many employees having to work away from the office, a Sample Telecommuting Policy was added to the LCUL League InfoSight (member log-in required) Business Continuity Planning topic in the Security Area, under Model Policies. Please note that before implementation of a full-blown telecommuting policy, additional policy considerations would be necessary.
  • Sample Policy: Pandemic Influenza Preparedness and Response

HR Resources and the Families First Coronavirus Response Act: Effective April 1, 2020

The Families First Coronavirus Response Act (FFCRA or Act) requires certain employers to provide their employees with paid sick leave and expanded family and medical leave for specified reasons related to COVID-19. These provisions will apply from April 1, 2020 through December 31, 2020.

Check the Wage and Hour Division's website or sign up for Key Alerts to ensure that you remain current with all notice requirements.

Pandemic Tabletop Exercise from Agility Recovery

Our Strategic Partners are stepping up to help credit unions during the COVID-19 crisis.

POPi/o: Member Access to Branch Services via Video

For a limited time, POPi/o is offering a limited number of FREE video seat licenses per credit union to provide web-based video collaboration for your members to contact the credit union. Click here for more information.

Eltropy: Text Messaging for Credit Unions and Their Members

For the first 25 credit unions to accept this offer, Eltropy will waive setup, implementation and platform fees for 90 days to use their platform to reach out to employees and members via text message. The only cost the credit union is responsible for is the text fees. Click here for more information.