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Call Center Manager: Metairie

Posted: 5/15/2019

Published: May 15, 2019

New Orleans Firemen's FCU is currently seeking a Full-Time Member Services (Call Center) Manager for our Metairie location. 

Responsibilities include, but are not limited to, the following: 

  • Oversees, develops, coaches and motivates Member Services Representatives. 
  • Serves as a mentor and excellent role model for staff. 
  • Assists with departmental process improvement. 
  • Performs Member Service Representative duties by telephone related to handling member transactions, certificates of deposit, IRAs and other credit union products and services. Opens new member accounts and processes loan applications when needed. 
  • Answers questions and solves problems for members by listening, collecting data, securing answers and reporting results to the members. 
  • Demonstrates strong oral and written communication skills to explain Credit Union policies and to resolve member concerns in a prompt, professional and courteous manner. 
  • Actively cross-sells credit union products and services and promotes the credit union. 
  • Receives and directs members' telephone calls and emails. Records and relays messages. 

Candidates should have: 

  • Previous call center experience is preferred. 
  • Previous XP2 experience is a plus. 
  • Thorough knowledge of Credit Union products, services and policies. 
  • Understanding of Teller/Member Service Representative functions. 
  • Absolute confidentiality of NOFFCU staff and member information is necessary. 
  • Positive, upbeat and professional attitude is a must!!! 
  • This position does require availability to work Saturdays. 

Salary is commensurate with experience. Interested and qualified applicants should apply online at www.noffcu.org. Resume's can be sent to hrdept@noffcu.org. New Orleans Firemen's FCU is an Equal Opportunity Employer.