About the Program
This session is designed for “working” managers who need to develop the performance of their staff. 

Coaching, Training, Learning points will include:

§          The characteristics of an effective coach

§          How coaching and management differ

§          How to identify the cause of problem performance and how to effectively confront these problems

§          The challenge associated with shifting from management to coaching.

Date & Time 

Tuesday, October 19, 2010, 10:00 am – 12:00 pm 

About the Speaker – Mike Neill
Mike Neill is the President and founder of Michael Neill & Associates, Inc.  Additionally Mike is one of the most sought after speakers in the Credit Union industry where he is known for his straight forward, humorous approach.  Mike was the Vice President of Southern Federal Credit Union and held responsibilities of Marketing/Training/Business Development and Branch Operations during his tenure.

Educational Investment
2-hour teleconference ($169)
As a value-added feature for this session, we will be audio archiving it for 30 days following the seminar. You may access the archive by clicking on the following link beginning 48 hours after the session and using the same PIN you used to access the live call.