Staff Training
Right now, all credit unions can have a comprehensive employee development and training program for just the cost of time. Supported by dues, we bring training to you at your credit union or to a credit union near you. Each session is in three-hour increments with 10 – 15 students in each session. Credit unions in each Chapter area host the training session, so your or your employees do not need to travel out of your area. Your members deserve the best service possible, and only well informed and trained employees can deliver that great service.
- Module 1 – Orientation to Credit Unions
- Module 2 – Security
- Module 3 – Cash Handling/Negotiable Instruments
- Module 4 –Above and Beyond Service
- Module 5 – Member Relations and Telephone Etiquette
- Module 6 – Resolving Conflict at Work
- Module 1 – Hiring—Making Sure Your Employees Have What They Need to Succeed
- Module 2 – Interviewing With Confidence
- Module 3 – Performance Appraisals
- Module 4 – Disciplinary Action and Terminations
- Module 1 – Supervisory Skills 1
- Module 2 – Supervisory Skills 2
- Module 3 – Supervisory Skills 3
Other Trainings
To schedule an employee in an upcoming training session, contact
Susie Fair CUCE, Vice President of Member Services at 800-452-7221, ext, 3052.
