Session
Jan 25: Top 12 Collection Tips (Teleconference)
Jan 31: Changing Demographics & How this Affects Your CU (Teleconference)
Feb 2: IRA Essentials (Teleconference)
Feb 2: Minor Accounts: Legal Ownership, Debit Cards & Access (Webinar)
Feb 7: The Ins and Outs of Paid Advertising on the Internet (Teleconference)
Feb 8: Regulation E Legal Update: How to Handle ATM & Debit Card Claims (Webinar)
Feb 9: Regulatory Compliance for the Board & Senior Management (Webinar)
Feb 15: Introduction to Lender Flood Compliance (Teleconference)
Feb 15: Tax Refunds: Posting & Exceptions (Webinar)
Feb 16: Understanding Borrowers' Tax Returns, Part 1 (Webinar)
Feb 22: Internet Lending (Teleconference)
Feb 28: Robbery - Premise and Building Security (Teleconference)
Feb 28: Identifying & Preventing Elder Financial Abuse (Webinar)
Mar 6: Mitigating Plastic Card Fraud (Te
Mar 7: Overdraft Protection Update: Regulations, Lawsuits & Guidance (Webinar)
Mar 8: Reg CC (Teleconference)
Mar 13: How to Improve Your Member Retention (Teleconference)
Mar 13: Understanding Borrowers' Tax Returns, Part 2 (Webinar)
Mar 15: Lending Strategies: More Loan Opportunities (Teleconference)
Mar 28: RE Loan Workouts, Foreclosures, Short Sales & Deficiency Judgments (Webinar)
Mar 29: Courting Boomer Members: A Key Business Growth Strategy (Teleconference)
Apr 3: Teller Regs (Teleconference)
Apr 4: Questions Supervisory Committee Members Should Be Asking (Webinar)
Apr 5: Cross Sellings (Teleconference)
Apr 10: Bankruptcy (Teleconference)
Apr 12: Auditing Your Credit Union's Website (Webinar)
Apr 18: Mobile Marketing with QR (Quick Read) Codes (Teleconference)
Apr 18: Service EXTRAordinaire: Increasing Member Loyalty & Profitability (Webinar)
Apr 24: Business Developments: In it to Win It! (Teleconference)
Apr 25: Regulatory Compliance for the Frontline (Webinar)
May 1: Helping Improve Credit Scores (Teleconference)
May 3: Safe Deposit Boxes: The Fundamentals (Teleconference)
May 8: Building the Perfect Bond Claim (Webinar)
May 10: Sales Culture Revolution (Teleconference)
May 15: Trust Accounts (Teleconference)
May 22: Member Credit Report Disputes (Webinar)
Jun 5: Fair Labor Standards Update (Teleconference)
Jun 7: Teller Skills (Teleconference)
Jun 7: Writing Your BSA Policy (Webinar)
Jun 12: Kids' Stuff-Minor Accounts (Teleconference)
Jun 12: Call Reports: What to Look For, Entering information & Why It's Important (Webinar)
Jun 13: Denied Loan Requirements: Consumer, Commercial & Residential (Webinar)
Jun 20: Reg Z (Teleconference)
Jun 21: Board Duties & Responsibilities, Regulatory Requirements & Liability (Webinar)
Jun 26: We Love Loans (Teleconference)
Jun 27: How to Talk to Members: Handling Difficult Members & Situations (Webinar)
Jun 28: Negotiating Skills to Capture Highter Rates & Fees (Teleconference)
Jul 2: Generational Differences-Effectively Working Together (Teleconference)
Jul 10: Direct Lending - Seven Must Haves (Teleconference)
Jul 12: New SEGs, New Members, New Growth (Teleconference)
Jul 17: Collection Managers: Managing Expectations & Getting Results (Webinar)
Jul 19: Understanding Call Reports for Board Members (Webinars)
Jul 24: Rule Review & Understanding Loan Documents for New Mortgage Leaders (Webinar)
Jul 25: Regulatory Compliance for Deposit/Operations (Webinar)
Jul 26: Why Y? Tactics to Reach Gen Y (Teleconference)
Jul 26: Credit Reports & Scores: Using Them Legally & Effectively (Webinar)
Jul 27: How to Talk to Members: Handling Difficult Members & Situations (Webinar)
Jul 28: Negotiating Skills to Capture Higher Rates & Fees (Teleconference)
Jul 31: Google Wallet - A Mobile Payment System Strategy (Teleconference)
Aug 8: Check Fraud (Teleconference)
Aug 8: Supervisory Committee Audits: Best Practices (Webinar)
Aug 15: Signature Card Danger Zones: Account Tilting, Ownership & Access (Webinar)
Aug 21: Conducting & Evaluating Consumer Reports for Employment Purposes (Teleconference)
Aug 21: Garnishments, Subpoenas, Summonses, Levies: Getting It Right! (Webinar)
Aug 28: Marketing with a Click and a Smile (Teleconference)
Aug 29: Financial Literacy Fundamentals for New Directors (Webinar)
Aug 30: Basic Consumer Lending (Teleconference)
Sep 5: Increased Loans-New CU Loan Officer Training (Teleconference)
Sep 5: The Legal Side of Dealing with Power-of-Attorney & Living Trust Documents (Webinar)
Sep 6: Opening Donation, Memorial & Other Accounts for Non-Profit Organizations (Webinar)
Sep 11: CU Thrival Strategies for a Slow Economy (Teleconference)
Sep 12: Regulatory Compliance for All Staff (Webinar)
Sep 18: Starting a Youth Program on a Shoestring Budget (Teleconference)
Sep 18: Advanced Financial Literacy Update for New & Experienced Directors (Webinar)
Sep 19: SAFE Act: Tracking, Renewing & Compliance (Webinar)
Sep 20: Building a Successful Regulatory Compliance Program (Teleconference)
Sep 25: Notary Essentials & Legalities for Credit Unions (Webinar)
Sep 26: Account Administration (Teleconference)
Sep 26: Reinvigorating the Bottom Line: Making Up for Lost Revenue (Webinar)
Oct 2: Notary Public Training (Teleconference)
Oct 3: Computer Security for All Staff (Webinar)
Oct 10: Telephone Skills to Develop CU Relationships (Teleconference)
Oct 11: SARS: The Form, the Narrative, the Crimes & Law Enforcement (Webinar)
Oct 15: Loan Interviewing & Sales Skills (Teleconference)
Oct 17: Documenting & Disciplining Employees (Teleconferences)
Oct 23: Current Internet Marketing Vehicles (Teleconference)
Oct 24: Working with Troubled Members (Webinar)
Oct 25: Cyber Tracking & Collection Techniques (Teleconference)
Oct 30: Business Accounts: Who is Authorized to Open, Close, Transact? (Webinar)
Oct 31: 15 Worse Security Mistakes (Teleconference)
Nov 6: Business Development Fundamentals (Teleconference)
Nov 7: The Board's Role with the Loan Committee (Webinar)
Nov 8: ACH Exemption Handling: Returns, Reversals, NOC's & More (Teleconference)
Nov 8: Top 10 IRA Issues (Webinar)
Nov 15: Servicemembers Civil Relief Act (SCRA) (Teleconference)
Nov 15: Vendor Dur Diligence & Effective Vendor Management Programs (Webinar)
Nov 20: The Member Is Always Right-NOT! (Teleconference)
Nov 28: Legal Update - Loans: 2012 in Review (Webinar)
Nov 28: Legal Update - Loans: 2012 in Review (Webinar)
Dec 3: Effective Variable Pay Lending Strategies (Teleconference)
Dec 4: Escrow Account Compliance (Webinar)
Dec 5: Opening Trust Accounts: Documentation, Authority, Liability (Webinar)
Dec 6: The Last Frontier: Risks & Opportunities for Business Loans (Webinar)
Dec 13: Legal Update - Deposit Operations : 2012 in Review (Webinar)
Dec 19: Effective Listening Skills (Teleconference)
Dec 28: Network Security Update (Teleconference)
