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Event Details

Event Name:Member Service the Disney Way (Webinar)
Date:March 23, 2017 2:00 PM - 3:00 PM

Member Service the Disney Way: Simple service strategies that will WOW your members & employees! 

Walt Disney has for generations delivered a reliable and legendary customer service strategy. This session will provide you with tips on how to improve excellence and member satisfaction through the success of Disney’s strategies and culture…and ultimately create a magical experience for every member and employee of your credit union. There’s something for both front-line and management staff who wish to take the secrets and strategies from Mickey in order to see priceless results in their credit union.

Specific topics include:

  • Tips to create a Disney-like culture at your credit union that will differentiate you in the eyes of your members and employees.
  • Keys to implementing “memberology” so you always exceed your members’ expectations, even when you make a mistake.
  • Creating service themes in your credit union that will enable your employees to offer great service without compromising certain standards.
  • Strategies for improving service processes and creating a quality member experience with every interaction.

Who Should Attend

Management team and staff who serve members or impact the credit union’s culture.

Educational Investment

FREE for Peer Group members. $50.00 per attendee for non Peer Group Members. 

*Not a member of a Peer Group. Click here to sign up!*

Registration for the live session is now full. Stay tuned for details regarding the archive!

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