Disaster Preparedness

The Louisiana Credit Union League has put together important information to help you in the event of a natural disaster. It is important to remember that credit unions face a wide variety of natural disasters such as floods, fires, and tornados that could disrupt operations at any given moment and have potentially devastating consequences. In the event of a disaster, the Louisiana Credit Union League will be there to assist you in the recovery process. Should you need immediate assistance, please contact a member of our management team:

Vince Liberto, Executive Vice President/Disaster Recovery Team Leader
vliberto@lcul.com
cell: (504) 858-4055

Connie Major, Executive Vice President
cmajor@lcul.com
cell: (225) 324-1914

Sharlene Begnaud, Senior Vice President/CUCB Main Contact
sbegnaud@lcul.com
cell: (225) 921-5956

Susie Fair, Vice President (Alexandria, Monroe, Shreveport)
sfair@lcul.com
cell: (318) 663-7766

Jim Phillips, Vice President (Baton Rouge, Lafayette, Lake Charles)
jphillips@lcul.com
cell: (225) 603-2642

Mary Wolfe, Vice President (East & West Orleans, Tri-Parish)
mwolfe@lcul.com
cell: (504) 487-8147

Resources

Letter From Flood Commissioner

2011 LCUL/Labarre & Associates Branch Re-Opening Checklist

CUNA Disaster Preparedness Checklist

Emergency Planning for Employees

Emergency Reference List

Weathering the Storm

Helpful Links

Credit Union Service Centers (www.creditunion.net)

Louisiana Office of Financial Institutions (www.ofi.state.la.us)

Credit Union National Association (www.cuna.org)

CUNA Mutual (www.cunamutual.com)

National Credit Union Association (www.ncua.gov)

Louisiaian Business Emergency Operations Center (www.labeoc.org)

State of Louisiana: Updates (www.louisiana.gov)

State of Louisiana: Emergency (www.emergency.louisiana.gov)

Federal Emergency Mgmt Agency (www.fema.gov)

American Red Cross (www.redcross.org)

Institute for Business & Home Safety (www.disastersafety.org)

CU's Online Disaster Relief Fundraising (www.cuaid.coop)

CUNA Disaster Preparedness (www.cuna.org/initiatives/disaster_prepare/)

Local Emergency Preparedness Contacts (www.ohsep.louisiana.gov

Shared Branching

In the event of a disaster, LCUL will continue to update credit unions of those outlet locations that are open/closed. If you participate in shared branching, your members can use this website: http://www.cuservicecenter.com/ or call 800-919-2872 to find any of the 4,000 CU Service Center® locations.

Telecom Recovery

Telecom Recovery is an industry pioneer in the rapid recovery of communications after a telecommunications outage, with a focus on restoring incoming calls to existing phone numbers. With Telecom Recovery’s Voice Recovery Service™, complete control of incoming calls to all phone numbers can be restored in only minutes. Mass notification via voice, SMS/text, and email is included, as are a Toll-Free Information Hotline, voicemail-to-email, a fax server, an emergency conference bridge, complete PBX functionality, and more. No special hardware or software is required, and no change of carriers is necessary.

Don't lose touch with your members because of a phone outage or disaster. Contact Telecom Recovery today! Visit www.telecomrecovery.com or contact Troy Fullmer at tfullmer@telecomrecovery.com.

Telcom Recovery Case Study: New Orleans Firemens FCU

Telespan

LCUL worked with the Louisiana Office of Financial Institutions (LOFI) to set up TelSpan, a telephone response system to be used in the event of an emergency. The system was a success and will be used again throughout this hurricane season. More information will be provided upon activation of the system.

Ongoing Operations

Ongoing Operations is a leading provider of complete business continuity & technology solutions to credit unions nationwide. As a CUSO, Ongoing Operations is committed to serving as your credit union’s partner and standing with you 100% to ensure actual recovery. OGO tirelessly pursues best of breed solutions to help your credit union minimize downtime, recover faster from service disruptions, and become more efficient. The Louisiana Credit Union League is pleased to partner with Ongoing Operations to provide the following solutions - at a pre-negotiated, discounted rate - to our member credit unions:

BCP Bundle – This package includes full-service Business Continuity Planning, through OGO’s web-based CU Recover platform, OGO Replicator services, and Connectivity to critical 3^rd parties.
BCP & Hosting Bundle – This package includes all of the BCP Bundle items (Business Continuity Planning, OGO Replicator or Rack Space in one of OGO’s world-class data centers, Connectivity to critical 3^rd parties) plus Bandwidth and Hosted Exchange (or Hosted Website) services.
Replication & Hosting Only – For those credit unions without an immediate need for business continuity planning assistance, this bundle offers: OGO Replicator services, Hosted Exchange, and Connectivity to critical 3^rd parties.

For more information or to request a quote for your credit union, please contact Ongoing Operations directly at info@ongoingoperations.com or 877-552-7892 and be sure to mention that you are an LCUL member!